Article 11 - RIGHT OF WITHDRAWAL

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If a delivered Product does not give full satisfaction to the Customer, the latter may return it to the Operator. The Customer will have fourteen (14) days to do so from the date of receipt of the order.

 

In accordance with article L.221-21 of the Consumer Code and in order to implement this right of withdrawal under the conditions of articles L. 221-18 et seq. Of the Consumer Code, the Customer is invited to complete the standard withdrawal form by clicking on the link below https://www.laruenoire.fr/formulaire-de-retractation

 

The Operator will send an acknowledgment of receipt of the Customer's withdrawal request by e-mail.

 

If applicable, the Customer may exercise his right of withdrawal by notifying the following information to the Operator:

 

• name, geographic address, telephone number and e-mail address;

• withdrawal decision by means of an unambiguous declaration (for example, letter sent by post, fax or e-mail as soon as these contact details are available and therefore appear on the standard withdrawal form). The Customer can use the model withdrawal form, but this is not mandatory.

 

Return costs are the responsibility of the Customer, unless the goods cannot normally be returned by post, in which case the Operator will recover the Product at its expense.

 

The exceptions of article L.221-28 of the Consumer Code apply and prevent the exercise of the right of withdrawal, in particular if the order consists of a contract:

 

• the provision of services fully performed before the end of the withdrawal period and whose performance has begun after the express prior consent of the consumer and express waiver of his right of withdrawal;

• supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;

• supply of goods made to the consumer's specifications or clearly personalized;

• supply of goods liable to deteriorate or expire rapidly;

• supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

• supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles;

• supply of alcoholic beverages the delivery of which is deferred beyond thirty (30) days and whose value agreed at the conclusion of the contract depends on fluctuations on the market beyond the control of the professional;

• maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;

• supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;

• supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;

• concluded at a public auction;

• the provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or period;

• for the supply of digital content not supplied on a tangible medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal.

 

The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused and with all possible accessories.

 

In addition to the returned Product, the return package must also contain a letter specifying the exact contact details (surname, first name, address) of the Customer as well as the order number, and the original purchase invoice.

 

The Operator will reimburse the Customer for the amount of the Product within fourteen (14) days of receipt of the Product and all the elements enabling the Customer to be reimbursed. This reimbursement may be made by the same means of payment as that used for the Customer. As such, the Customer having paid his order in the form of credits / gift vouchers may be reimbursed by credits / gift vouchers according to the wishes of the Operator.

 

By accepting these General Conditions of Sale, the Customer expressly acknowledges having been informed of the terms of withdrawal.